Privacy Policy

Effective October 5, 2026

Call a Claus is made by REAPPS LLC (“we”, “us”). This policy explains what information we handle when your family uses the app, why, and the choices you have. It is written for parents: a parent sets up Call a Claus and decides what Santa knows.

The short version

• We use information only to run Call a Claus and make Santa’s calls personal.
• We don’t keep recordings of calls.
• No ads, no ad tracking, and we never sell personal information.
• You can delete your family’s information at any time.

What we collect

• Details you give us about your child, such as their first name, age and things you’d like Santa to know.
• Call content: your child’s voice during a call and what is said, used to hold the conversation and for features such as the wishlist and Santa remembering past calls.
• Account information, if you create a parent account: your email address and sign-in details.
• Purchase information: what you bought and when. Payments are handled by Apple; we never see your card details.
• Device and usage information: an app-specific identifier, device and app version, how the app is used, and crash reports. This is not linked to your name or email.
• Messages you send us, such as support emails or feedback.

How we use it

• To run calls with Santa and personalise them for your child.
• To show you your child’s wishlist and what Santa remembers.
• To process purchases, gifts and promo codes.
• To keep the service secure, prevent abuse and fix problems.
• To understand how the app is used and improve it.
• To answer you when you contact us.

We don’t use your information for advertising, and we don’t sell it.

Who we share it with

We share information only with service providers that help us run Call a Claus, under agreements that limit them to processing it for us:

• An AI service provider that powers Santa’s voice and conversation. It processes call content under a zero data retention arrangement: it doesn’t store it or use it to train its models.
• Cloud hosting and database providers.
• Apple and our payment provider, to process and verify purchases.

We may also disclose information when the law requires it, or to protect the safety of a child or anyone else.

Children

Call a Claus is meant to be used by children with a parent. A parent sets up the app, enters their child’s details, makes purchases and controls the settings, which are protected by Face ID or a parent code. Children don’t create accounts, and the app has no ads, no public profiles and no contact with other users.

When a parent sets up Call a Claus and agrees to our Terms of Use and this policy, they consent to their child talking with Santa and to the information described here being used to provide those calls. Parents can review and delete their child’s information at any time, and can stop further collection by deleting the app.

How long we keep it

We keep information only as long as we need it to provide Call a Claus, or as long as you keep it in the app. We don’t keep call recordings. When you delete information or your account, we delete it from our systems, except for records we must keep for legal, accounting or fraud-prevention reasons, such as purchase records.

Your choices

• In the app’s Parents section you can change your child’s details, delete what Santa remembers, remove wishlist items and delete your parent account.
• For anything else, including deleting all your information without an account, write to support@callaclaus.com.

Depending on where you live, you may have the right to access, correct, delete or get a copy of your information, or to object to how we use it. We respond within 30 days. You can also contact your local data protection authority.

Security

We use encryption in transit and restrict access to the information we store. No system is perfect, but we work to protect your family’s information. Our providers may process information in the United States and other countries.

Changes

If we change this policy, we’ll update the date above, and for important changes we’ll tell you in the app before they take effect.

Contact

REAPPS LLC
support@callaclaus.com