Call a ClausSupport
Common questions
How does a call with Santa work?
It's a live, two-way voice call: your child talks, and Santa listens and answers in real time. Santa can ring at a time you set, or your child can call him from the app.
Santa can’t hear my child.
Call a Claus needs the microphone. Open the iPhone's Settings → Call a Claus and turn on Microphone, then try the call again. Somewhere quiet helps too.
How do passes work?
Calls come in passes you buy once in the app. There is no subscription, and calls you don’t use keep for next Christmas.
I bought a pass but don’t see my calls.
On the store screen in the app, tap Restore. If your calls still don't appear, email us with the date of the purchase.
How do I get a refund?
Purchases are made through Apple, so Apple handles refunds: go to reportaproblem.apple.com, or find the purchase in your App Store purchase history.
Someone sent me a gift code.
Install Call a Claus and tap “Have a promo code?”, or if you already have the app, open Parents → Settings → Redeem a promo code. Each code works once.
I forgot my parent code.
Unlock the Parents tab with Face ID, then go to Settings → Parent code → Reset. If that doesn’t work, email us.
How do I clear what Santa remembers?
Open Parents, tap your child, then Memories. Swipe a memory to delete it, or tap Forget everything.
How do I delete my account and data?
With a parent account: Parents → Settings → Parent account → Delete Account. Without one, or if you'd rather we did it, email us from the app (Parents → Help) and we'll delete it for you.